Return & Refund Policy

Effective Date: [25/07/2026]

At Botanees, customer satisfaction is our priority. We strive to deliver healthy, high-quality plants and gardening products. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

You may request a return if:

  • You receive the wrong product.
  • The product is damaged during delivery.
  • The product is missing from your order.

To be eligible for a return:

  • The request must be made within 48 hours of delivery.
  • The product must be in its original condition and packaging.
  • Clear photos or videos of the product must be provided as proof.

2. Non-Returnable Items

Due to the perishable nature of live plants, we do not accept returns for:

  • Healthy plants with minor natural variations in size, color, or shape.
  • Damage caused after delivery due to improper care or handling.
  • Orders returned because the customer provided an incorrect shipping address.
  • Products damaged due to delayed acceptance of delivery.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Kindly provide:

  • Order Number
  • Product Name
  • Photos or videos showing the issue

Once verified, we will arrange a replacement or issue a refund, depending on the situation.

4. Refund Policy

Refunds will be processed if:

  • Your order is cancelled before dispatch.
  • The product is unavailable after payment.
  • A return request is approved after verification.

Approved refunds will be credited to your original payment method within 5–7 business days.

5. Order Cancellation

Customers may cancel their order before it is shipped.

Once an order has been dispatched, it cannot be cancelled.

6. Replacement Policy

We may provide a replacement instead of a refund if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product is defective upon delivery.

Replacement requests are subject to stock availability.

7. Shipping Charges

  • Shipping charges are non-refundable, except where the return is due to our error (wrong or damaged product).
  • If a replacement is approved because of our mistake, Botanees will bear the shipping cost.

8. Refund Processing Time

After approval:

  • Refund Initiated: Within 2 business days
  • Credit to Original Payment Method: 5–7 business days

The actual credit time may vary depending on your bank or payment provider.

9. Contact Us

For return or refund requests, please contact us:

Botanees

📧 Email:

📞 Phone: +91

📍 Address: