Shipping Policy

Effective Date: [25/07/2026]

At Botanees, we are committed to delivering healthy and premium-quality plants safely to your doorstep. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, sales, or peak seasons, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

Delivery availability may vary depending on your location and courier service coverage.

3. Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may occasionally offer free shipping promotions on selected products or order values.

5. Order Tracking

Once your order is shipped, you will receive:

  • Order confirmation email
  • Shipping confirmation email
  • Tracking details (if available)

You can use the tracking information to monitor your shipment status.

6. Packaging

Plants and products are carefully packed to minimize damage during transit.

Despite our best efforts, minor soil displacement, leaf shedding, or slight variations in plant appearance may occur during shipping and are considered normal.

7. Delayed Deliveries

Botanees is not responsible for delays caused by:

  • Courier service issues
  • Weather conditions
  • Natural calamities
  • Incorrect shipping information provided by the customer
  • Government restrictions or public holidays

We will make every effort to assist customers in tracking delayed shipments.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address or phone number is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply for re-delivery.
  • Orders returned due to incorrect information may not be eligible for a refund.

9. Damaged Package

If you receive a damaged package:

  1. Take clear photos of the package immediately.
  2. Do not discard the packaging.
  3. Contact us within 48 hours of delivery.
  4. Share your order number and supporting images.

Our team will review the issue and provide an appropriate resolution.

10. Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If the customer is unavailable after repeated attempts, the order may be returned to us.

Re-shipping charges may apply for resending the order.

11. Contact Us

For any shipping-related questions, please contact us:

Botanees

📧 Email:

📞 Phone: +91

📍 Address: